Terms of service
Terms of Service
These Terms of Service ("Terms") govern your use of the website operated by hochdaw. By accessing this website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website.
Business Information
Store Name: hochdaw
Website: https://hochdaw.com/
Business Address: The Pinnacle, Leeds, LS1 5AA, United Kingdom
Phone: +44 7719 265996
Email: meee146kk@gmail.com
Use of Website
You agree to use this website only for lawful purposes and to provide accurate, current, and complete information when placing an order.
Products and Availability
All products are subject to availability. We make reasonable efforts to ensure that product descriptions, images, and pricing are accurate, but errors may occur and may be corrected without prior notice.
Pricing and Currency
Prices and applicable currencies are displayed on the website and at checkout. Prices may change at any time without notice.
Payment Methods
Shopify Payments (credit and debit cards)
PayPal
Apple Pay / Google Pay / Shop Pay
Payments must be successfully authorized before orders are processed.
Order Acceptance
After placing an order, you will receive a confirmation email. This does not guarantee acceptance. We reserve the right to cancel or refuse orders due to payment issues, suspected fraud, or product availability.
Shipping
We currently ship to:
United Kingdom
Germany
Italy
Netherlands
Portugal
Spain
Order Cut-Off Time: 5:00 PM
Handling Time: 1–2 business days
Delivery Time: 5–8 business days
Shipping Cost: Free within supported countries
Delivery times are estimates and may vary depending on external factors.
Returns and Refunds
We accept returns for both defective and non-defective products within 30 days of delivery.
Items must be new, unused, and in original packaging
Returns are completed by mail
Return shipping is free within supported countries
A free return label is provided upon approval
Refunds are issued to the original payment method after inspection
Refund processing time: 5–7 business days
These terms do not affect mandatory consumer rights that may apply under the laws of the customer's country.
Limitation of Liability
To the fullest extent permitted by applicable law, hochdaw shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Third-Party Services
Our website may rely on third-party services such as payment processors and shipping providers. We are not responsible for the practices of these third-party services.
Sustainability Commitment
hochdaw is committed to environmentally responsible practices, including sustainable sourcing and reducing packaging waste.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page.
Governing Law
These Terms are governed by the laws of England and Wales, without limiting any mandatory consumer rights that may apply in the customer's country of residence.
Contact Information
Email: meee146kk@gmail.com
Phone: +44 7719 265996
Address: The Pinnacle, Leeds, LS1 5AA, United Kingdom