FAQ

Frequently Asked Questions

How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 5–8 business days after shipment.

Which countries do you ship to?
We currently ship to the United Kingdom, Germany, Italy, Netherlands, Portugal, and Spain.

Do you offer free shipping?
Yes. We offer free standard shipping to all supported countries.

How can I track my order?
Tracking information will be sent by email once your order has shipped. Please allow up to 24 hours for tracking updates to appear.

Can I return my order?
Yes. Returns are accepted within 30 days of delivery.

What condition must returned items be in?
Items must be new, unused, and in their original packaging.

Is return shipping free?
Yes. Approved returns include free return shipping and a return label.

How long does a refund take?
Approved refunds are issued to the original payment method. Processing usually takes 5–7 business days after approval.

What payment methods do you accept?
We may accept credit and debit cards, Shopify Payments, PayPal, Apple Pay, Google Pay, and Shop Pay.

How can I contact Hochdaw?
Email: meee146kk@gmail.com
Phone: +44 7719 265996
Address: The Pinnacle, Leeds, LS1 5AA, United Kingdom